Customer Care

NARS is pleased to partner with the makeup artist community. We currently offer three programs available for shopping on this website:

NARS ARTIST - for artists with agency representation, tear sheets, union membership, film or TV credits
NARS INDUSTRY - for non-makeup artist industry professionals including actors, models and designers.
NARS APPRENTICE - for students enrolled in a makeup artistry program or school.

For information on these programs and the application process, please contact the program administrator at ArtistProgram@narscosmetics.com.

Please note the NARS Makeup Artist Programs are currently unavailable for Canada. However, we hope to offer this program to the artistry community in Canada for the near future. If you would like to be updated on the launch of the NARS Makeup Artist Program for Canada please email customerservice@narscosmetics.com and you will be added to our waiting list. Thank you.”

NARS does not test on animals, nor do we have any other parties, such as suppliers, conduct any animal testing on our behalf. NARS uses only the highest quality ingredients which have a proven safety record and are widely used in the cosmetics industry.

We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. However, certain NARS products may contain animal derivatives, such as lanolin. If you would like further information as to which NARS products contain animal derivatives please contact customer care and we will provide that information.

NARS does not use any gluten or gluten derived ingredients in its products. Therefore we consider our products to be “gluten free.”

It is important to use preservatives to prevent bacterial and fungal contamination. With the high level of natural ingredients in our formulations, the absence of preservatives would require our products to be refrigerated and would need to be used within approximately two weeks after production. Additionally, we strive to ensure our products do not present any health risk from contamination by harmful microorganisms by using preservatives such as parabens.

Parabens have been used for over 70 years and are approved by the US FDA for use in a wide variety of consumer products, including foods and beverages. Parabens provide a critical role in frontline defense for preventing disease and infection in humans by preventing fungal and bacterial contamination, and are recognized as safe by the World Health Organization as well as government agencies around the world. In the United States, the Cosmetic Ingredient Review (CIR) expert panel (an independent body of internationally recognized medical and scientific experts in safety evaluation) has reviewed parabens and concluded that they are safe for use in cosmetic products. All our products are allergy tested and dermatologist tested.

Many of NARS brushes are made from animal hair. The hair for each brush is determined in order to provide the best application possible. When natural hair is used, it is difficult to provide uniformity with regard to hair length for every strand therefore; shorter hairs may be bundled with longer strands which may cause some shedding. We take many steps to reduce excessive shedding and to provide the best product possible. An additional step that can be taken to help minimize brush shedding is to occasionally wash your brushes with a mild shampoo. Be careful not to get water in to the top of the ferrule as this can deteriorate the glue which will cause separation from the brush head and the handle. Rinse brushes until the water runs clear. Gently re-shape brushes and let them air dry laying flat.

Please note: no animals are harmed in any way while collecting the natural hair used in many of our brushes.