We have temporarily stopped our online operations. Thank you for your patience.
WHAT IF I CANNOT RETURN MY PURCHASE/ORDER WITHIN THE 30-DAY RETURN POLICY?
If you are unable to complete your return within the timeframe, we will work together to modify our return policy and do what’s best for our customers during this time.
WHAT HAPPENS IF I CANNOT USE MY PERSONAL PROMOTION (I.E. REWARD, BIRTHDAY ETC.) WITHIN THE TIME FRAME IF THE WEBSITE IS CLOSED?
If you are unable to apply your promotion within the timeframe, we will work together to extend the promotion and do what’s best for our customers during this time. All March Birthday rewards will be extended through the end of the year to ensure you can redeem your reward once we reopen.
WILL MY ONLINE ORDER STILL ARRIVE IF IT HASN’T SHIPPED?
In the next few days you will be receiving updates from the Customer Service team regarding your order status. We are prepared to assist you virtually via email and phone.
WILL MY SUBSCRIPTION ORDER BE DELAYED?
All upcoming subscription orders will be delayed. If you have any questions or concerns, please contact our Customer Service team via email and phone.
We are temporarily unable to complete NARScosmetics.ca returns due to the closure of our warehouse. To ease returns for online orders at this time, we have temporarily adjusted our current 30-day return policy and increased it to 60 days for funds to be returned to the original method of payment. If your return has been sent to our warehouse but not yet received prior to us closing, Canada Post will redirect the package back to you.
We will work together to modify our return policy and do what’s best for our customers and the entire community during this unprecedented time. Please reach out to our Customer Service team with any questions or for additional assistance at customercare@NARScosmetics.ca or via phone at 1-866-880-NARS. Refunds may take up to 10 business days from the time the return is received at our facility. Please note that only NARS products purchased from NARScosmetics.ca can be accepted for return. We regret that we cannot make exchanges at this time.
ORDER BY PHONE
If you wish to order by phone instead of shopping online, please call NARS toll-free at 1-866-880-NARS. A representative will assist you between the hours of 8AM–5PM EST Monday–Friday.
MAXIMUM PURCHASE POLICY
We regret that we must limit orders to no more than 5 units for any item. Certain palettes and other limited sets may be restricted to one or two units per order.
We are required by law to charge sales tax on all orders shipped within Canada. Sales tax is calculated and charged based on the province of the shipping address.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. Please note that we do not accept any credit cards drawn on banks outside of Canada.
PAYMENT AUTHORIZATION HOLDS
When placing an order using a credit card or debit card, two transactions will be posted to your account.
- The issuing bank for your payment card will place a hold on the funds in your account equal to the amount purchased when an order is authorized. This action reserves the funds for the pending charge
- You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment
We have temporarily stopped our online operations. Thank you for your patience.
NARS is pleased to offer FREE standard shipping* on all orders shipped within Canada.
- Canada Post Standard Shipping – FREE* (orders will ship in 3-7 business days)
- Canada Post Express Shipping – C$15.00 (orders will ship in 1-3 business days**)
*No code required. Offer not valid on previous purchases. Not valid for cash or credit. Offer subject to change at any time and without notice.
**Actual delivery time may vary and depends on shipping distance. Delivery to some remote addresses may require up to 2-3 additional days.
- At this time, we can only accept orders that are shipped to locations in Canada. This excludes shipping to P.O. Boxes.
- Hazmat items such as Fragrances and Nail polishes, as well as some Foundations and Sunscreens must ship via standard ground.
ORDER PROCESSING TIMES
NARS orders are processed within 1-2 business days. Orders placed after 12:00 PM EST may ship the following business day. Likewise, orders placed on non-business days (weekends or holidays) will be processed on the next business day. Orders are processed, shipped and delivered on business days only. NARScosmetics.ca cannot ship to PO boxes at this time.
TRACKING YOUR ORDERS
After your order is placed, you will be emailed an order confirmation. Once your order is shipped, you will receive another email with your tracking information where you can track and monitor the delivery status of your NARS order. You can also view the status of your order by visiting www.NARScosmetics.ca and logging in to My Account with your user ID and password. Click on “view my order.”
Please note that Canada Post may not have tracking information available for up to 12 business hours after the order has shipped. All previous order history can be viewed under the My Account section on the website.
NARScosmetics.ca can only ship orders within Canada.
When available at checkout, you may send your order encased in a custom-designed black gift box with the signature NARS soft-touch and logo (C$5.00 charge). To gift-box your order, simply choose your shipping method with the gift wrap option. Please note that candles cannot be gift wrapped due to the fragility of the product.
DOES NARS TEST ON ANIMALS?
NARS does not test on animals nor do we ask others to test on our behalf, except where required by law. NARS is actively working with industry and other partners to eliminate animal testing globally and is committed to the development and acceptance of alternative methods. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards. We remain committed to bringing our vision of beauty and artistry to more fans around the globe as part of our long-held commitment to empower women everywhere.
DO NARS PRODUCTS CONTAIN ANY ANIMAL PRODUCTS?
We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. However, certain NARS products may contain animal derivatives, such as lanolin. If you would like further information as to which NARS products contain animal derivatives please contact customer care and we will provide that information.
DO NARS PRODUCTS CONTAIN GLUTEN?
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.
WHY DO SOME NARS PRODUCTS INCLUDE PARABENS?
It is important to use preservatives to prevent bacterial and fungal contamination. With the high level of natural ingredients in our formulations, the absence of preservatives would require our products to be refrigerated and would need to be used within approximately two weeks after production. Additionally, we strive to ensure our products do not present any health risk from contamination by harmful microorganisms by using preservatives such as parabens.
Parabens have been used for over 70 years and are approved by Health Canada for use in a wide variety of consumer products, including foods and beverages. Parabens provide a critical role in frontline defense for preventing disease and infection in humans by preventing fungal and bacterial contamination, and are recognized as safe by the World Health Organization as well as government agencies around the world. In the United States, the Cosmetic Ingredient Review (CIR) expert panel (an independent body of internationally recognized medical and scientific experts in safety evaluation) has reviewed parabens and concluded that they are safe for use in cosmetic products. All our products are allergy tested and dermatologist tested.
WHY CAN MY NARS MAKEUP BRUSH SHED?
Many of NARS brushes are made from animal hair. The hair for each brush is determined in order to provide the best application possible. When natural hair is used, it is difficult to provide uniformity with regard to hair length for every strand therefore; shorter hairs may be bundled with longer strands which may cause some shedding. We take many steps to reduce excessive shedding and to provide the best product possible. An additional step that can be taken to help minimize brush shedding is to occasionally wash your brushes with a mild shampoo. Be careful not to get water in to the top of the ferrule as this can deteriorate the glue which will cause separation from the brush head and the handle. Rinse brushes until the water runs clear. Gently re-shape brushes and let them air dry laying flat.
Please note: No animals are harmed in any way while collecting the natural hair used in many of our brushes.