NARS Holiday FAQs
Indulge in this season’s most irresistible gifts. Here’s everything you need to know.
Holiday Shipping Schedule
Want to make sure your order arrives in time for the holidays? Please note our shipping recommendations and offers outlined below. All orders should be placed before 12pm EST on the respective date to receive by Tuesday, December 24th.*
| ORDER BY DATE | SHIPPING TYPE | BUSINESS DAYS | COST |
|---|---|---|---|
| Thursday, December 12th | Canada Post Standard Shipping | 3 – 7 days* | Complimentary shipping for all orders above $35. $10.00 for orders below $35. |
| Thursday, December 19th | Canada Post Express Shipping | 2 – 3 days | $15.00 |
*Please note Canada Post processing times may be affected by holiday volume. Fragrance and Nail Polishes, as well as some Foundations and Sunscreens ship via Standard Shipping.
Does NARS discount during the Holiday Season?
Learn about special offers by signing up for our email newsletter here. Please note, promotions on NARSCosmetics.ca cannot be applied retroactively and orders must be placed within the designated promotion timeframe.
What are the customer service hours during the Holiday season?
| Contact Us | Business Hours | |
|---|---|---|
| customercare@NARScosmetics.ca | 8am-5pm EST Monday-Friday | |
| Phone | 1-866-880-NARS (1-866-880-6277) | 8am-5pm EST Monday-Friday |
When will my order ship?
NARS orders are processed within 1-2 business days. Orders placed before 12pm EST should ship the same business day. Orders placed after 12pm EST may ship the following business day.
Orders placed on holidays, weekends, and non-business days will be processed on the next business day. NARS orders with Express Shipping will be processed the same day if received before 12pm EST. Orders are processed, shipped and delivered on business days only. NARSCosmetics.ca cannot ship to PO boxes at this time.
Do you sell gift cards or e-gift cards?
Sadly, we do not offer gift cards or e-gift cards on NARSCosmetics.ca at this time.
More questions?
Our Customer Care team is here to assist this holiday season. Please reach out to customercare@NARScosmetics.ca or call 1-866-880-NARS with any additional questions.
