NARS Holiday FAQ
Indulge in this season’s most irresistible gifts. Here’s everything you need to know.
Holiday Shipping Schedule
Want to make sure your order arrives in time for the holidays? Please note our below shipping cutoff recommendations and offers. All orders should be placed before 12pm EST on the respective date to receive by Tuesday, December 24th.*
|ORDER BY DATE||SHIPPING TYPE||BUSINESS DAYS||COST|
|Thursday, December 12th||Canada Post Standard Shipping||3 – 7 days*||Complimentary shipping for all orders above $35. $10.00 for orders below $35.|
|Thursday, December 19th||Canada Post Express Shipping||2 – 3 days||$15.00|
*Please note Canada Post processing times may be affected by holiday volume. Fragrance and Nail Polishes, as well as some Foundations and Sunscreens ship via Standard Shipping.
What is the NARS Give&Take Event?
NARS is offering up to 30% off from 11/26/2019 – 12/3/2019 at 11:59pm EST. Take 20% off all orders and 30% off orders $150+. Sign up or sign in to receive the promo code. Please enter it at checkout.
How do I receive the discount?
Please enter your promo code at checkout to receive your discount on eligible items.
What are the offer details?
Offer valid 11/26/19 – 12/3/19 11:59PM EST, or while supplies last, on NARSCosmetics.ca. Limit one offer per customer. Not valid in combination with any other offer or discount. We reserve the right to change or cancel this offer without notice and void where prohibited. This offer may not be applied to previous purchases or orders placed after 12/3/19 at 11:59PM EST. No substitutions or cash equivalents.
Are there any product exclusions from the promotion?
Certain exclusions apply, including the following items: Candles, Fragrances, Books, Makeup Brushes & Tools (i.e. Pencil Sharpener, Sheer Glow Foundation Pump, Eyelash Curler, Lash Glue).
How many items can I buy at once with a given promotion?
You may purchase up to 5 units of the same product during the Give&Take Event.
What are the customer service hours during the Holiday season?
|Contact Us||Business Hours|
|customercare@NARScosmetics.ca||8am-5pm EST Monday-Friday|
|Phone||1-866-880-NARS (1-866-880-6277)||8am-5pm EST Monday-Friday|
When will my order ship?
NARS orders are processed within 1-2 business days. Orders placed before 12pm EST should ship the same business day. Orders placed after 12pm EST may ship the following business day.
Orders placed on holidays, weekends, and non-business days will be processed on the next business day. NARS orders with Express Shipping will be processed the same day if received before 12pm EST. Orders are processed, shipped and delivered on business days only. NARSCosmetics.ca cannot ship to PO boxes at this time.
Do you sell gift cards or e-gift cards?
Sadly, we do not offer gift cards or e-gift cards on NARSCosmetics.ca at this time.
Our Customer Service team is here to assist this holiday season. Please reach out to customercare@NARScosmetics.ca or call 1-866-880-NARS with any additional questions.